Terms & Conditions

Cancellation and Refund Policy
If you change your mind after placing an online order, you can cancel the purchase before we have sent our Dispatch Email to you. All dispatch emails are sent within one working day of the purchase. Orders can be cancelled by notifying us by email. We cannot guarantee a successful cancellation and a full money back refund if a cancellation email is not received within one day of the purchase.

Returns after dispatch
In an event you wish to return an item upon receipt, please notify us by email at info@mythicaljewellery.co.uk within 7 days of receipt of the item, with the following information:

  • Full name and address
  • Description
  • Quantity
  • Reason for return

All items must be returned under the condition the item is in its original state, unworn and in its original packaging. We will gladly refund the total cost of the purchase less the original postage costs within 7 days of receiving the notice of returns and upon receiving the returned goods.

We take great pride in our jewellery and hence pack the jewellery very carefully to ensure it arrives with you in perfect condition.

Our returns policy does not affect your statutory rights
We guarantee the rights you have to return goods under the Consumer Protection (Distance Selling) Regulations 2000.

Exception For health and hygiene reasons earrings cannot be returned.

Damaged items
We take great care and pride for ensuring our products are packaged securely before dispatch. In an unlikely event the item is received damaged upon arrival, please notify us by email immediately or within 2 days of receipt of the item.

Please return the item within 7 days of notifying us of the problem and we will replace the item or give you a full refund.

How to return the item
Simply email and notify us at info@mythicaljewellery.co.uk of your intention to return the item. We will reply to the email as soon as possible with our returns procedures.

Kindly note items returned are entirely at the sender’s risk. We cannot be held responsible for the loss or damage of the item/s in anyway caused when in transit through the postage system. The sender is responsible for the returns postage fees, which is suggested you send via the Royal Mail ‘Special Delivery’ method as that will provide insurance for the goods too. Please obtain a receipt of proof of posting.

General
The information provided on this website, we endeavour to keep up to date and correct. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

We endeavour to ensure colour reproduction is as accurate as possible. Slight variations may occur from the original. The photographs of the items on the website are indicative and some items may appear slightly larger or smaller than actual size. All dimensions of items shown are measured as accurately as possible and the slightest variations may occur. We will endeavour to provide the measurements of each item as accurately as possible. In an event the measurements are not shown or unclear we ask our customers to send us an email and we will gladly provide the relevant information.

We reserve the right to withdraw an item without prior notice and/or amend, update the item descriptions and prices of the products offered on the website.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly and accuracy. However, we take no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

UK  Standard Delivery
Standard Delivery is £6.50 and FREE for orders over £50. Shipping time is 3-5 working days (working days do not include Saturday, Sunday or UK Bank Holidays). Items are sent via Royal Mail First Class ‘Recorded Signed For’ method. Please note a signature may be required.